Terms & Conditions

Last Updated: December 2025 • Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing or using ReplyzeAI ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of the terms, you may not access the Service.

The Service is offered by ReplyzeAI, a real estate AI automation platform designed to assist real estate professionals with email management, lead follow-ups, document generation, and transaction coordination.

Important: These Terms constitute a legally binding agreement between you and ReplyzeAI. By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Services Description

ReplyzeAI provides AI-powered email response generation, lead management, document automation, and transaction coordination services specifically tailored for real estate professionals.

Core Services Include:

  • AI Email Responses: Automated generation of context-aware email responses using artificial intelligence
  • Lead Management: Import, organization, and automated follow-up sequencing for real estate leads
  • Document Generation: Automated creation of real estate documents including LOIs, PSAs, purchase agreements, and disclosures
  • Transaction Coordination: Automated transaction kit generation and workflow management
  • Analytics Dashboard: Performance tracking and reporting tools

All services are provided on an "as-is" and "as-available" basis. We reserve the right to modify or discontinue any service at any time without notice.

3. User Accounts & Registration

3.1 Account Creation

To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3.3 Multiple Accounts

Each paid subscription is limited to the number of user accounts specified in your chosen plan. Creating multiple accounts to circumvent subscription limits is prohibited.

3.4 Gmail Integration

By connecting your Gmail account, you authorize ReplyzeAI to access and process your emails as necessary to provide the Service. You can disconnect this integration at any time.

4. Subscriptions & Payments

4.1 Subscription Plans

We offer three subscription tiers:

  • Starter ($99/month): 500 leads/emails monthly, 1 connected email account, basic features
  • Professional ($199/month): 2,000 leads/emails monthly, 3 connected email accounts, full feature set
  • Elite ($399/month): Unlimited usage, team features, dedicated support

4.2 Payment Terms

All fees are payable in advance and are non-refundable except as required by law. You authorize us to charge your payment method on a recurring monthly basis until cancellation.

4.3 Free Trial

We offer a 14-day free trial of Professional tier features. No credit card is required to start the trial. Upon trial expiration, you must select a paid plan to continue using the Service.

4.4 Plan Changes

You may upgrade or downgrade your plan at any time. Downgrades take effect at the start of the next billing cycle. Upgrades take effect immediately with prorated charges.

4.5 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.

Rate Limits: Each subscription tier includes specific rate limits on emails sent, kits generated, and leads imported. Exceeding these limits may result in service throttling or requirement to upgrade.

5. Acceptable Use

5.1 Prohibited Activities

You agree not to use the Service to:

  • Violate any laws, regulations, or third-party rights
  • Send spam, bulk emails, or unsolicited commercial communications
  • Impersonate others or misrepresent your affiliation
  • Upload or transmit viruses, malware, or harmful code
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use automated systems (bots, scrapers) to access the Service without permission
  • Generate content that is illegal, harmful, or infringing

5.2 Real Estate Compliance

You are solely responsible for ensuring that all AI-generated content complies with applicable real estate laws, regulations, and professional standards in your jurisdiction.

5.3 Content Responsibility

While ReplyzeAI generates content, you are ultimately responsible for reviewing and approving all communications, documents, and content before sending to clients or third parties.

6. Privacy & Data Protection

6.1 Data Processing

Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you agree to our data practices as described in the Privacy Policy.

6.2 Email Content

We process email content only to provide the Service. We do not sell, rent, or share your email content with third parties for marketing purposes.

6.3 Security Measures

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

6.4 Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data upon account termination.

Compliance: ReplyzeAI complies with applicable data protection laws. For users in the EU, we comply with GDPR requirements. For users in California, we comply with CCPA requirements.

7. Intellectual Property

7.1 Our Rights

All intellectual property rights in the Service, including software, design, trademarks, and content, are owned by ReplyzeAI or our licensors.

7.2 Your Content

You retain ownership of any content you upload or generate using the Service. By using the Service, you grant us a license to process your content solely to provide the Service.

7.3 AI-Generated Content

Content generated by our AI systems is provided for your professional use. You assume full responsibility for how such content is used and any consequences thereof.

7.4 Feedback

Any feedback, suggestions, or ideas you provide may be used by ReplyzeAI without compensation or obligation to you.

8. Limitations of Liability

8.1 No Professional Advice

ReplyzeAI provides automation tools, not professional legal, financial, or real estate advice. You should consult with qualified professionals for advice on specific transactions.

8.2 Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We are not liable for service interruptions, delays, or errors beyond our reasonable control.

8.3 Damages Limitation

To the maximum extent permitted by law, ReplyzeAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

8.4 Total Liability

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Important Disclaimer: ReplyzeAI is an automation tool. You are responsible for reviewing all AI-generated content for accuracy, compliance, and appropriateness before use in professional contexts.

9. Termination

9.1 By You

You may terminate your account at any time through account settings or by contacting support.

9.2 By Us

We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in activities that may harm the Service or other users.

9.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. You may request deletion of your data within 30 days of termination.

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

10.2 Arbitration

Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. Arbitration shall take place in Wilmington, Delaware.

10.3 Class Action Waiver

You waive any right to participate in class actions or class arbitrations against ReplyzeAI.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

You are advised to review these Terms periodically for any changes. The "Last Updated" date at the top indicates when these Terms were last revised.

12. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: contact@replyzeai.com

We typically respond to inquiries within 2-3 business days.